Portal Home > Knowledgebase > Accounts / Payments

how do I cancel my service?
Make sure you copy what you need from your service. After contact our support and we can cancel...
How long do I have to get a full refund?
We offer up to 24 hours after your purchase for a full refund.
How long does it take for an order to process?
Most orders take 5 mins to process however dedicated server orders take 24-72 hours to process.
Does your service ever go down?
Our uptime promise means ours servers will be up 99.99% of the time. In the event of your service...
What are your live chat hours?
Our live chat is online 24/7.
Do you charge for bandwidth overage?
No, we suspend your service when you reach your limit. We do offer extra bandwidth that you can...
How can I pay for my service?
We take credit cards, paypal or 2checkout. All of our services are automatically enrolled in a...
Do you store credit card information?
No, We do not store any credit card information. Our credit card transactions are processed...